We offer a flat rate shipping of $12 Australia wide, unless your order exceeds $99+ in which postage is free. (This offer is valid for Australian Customers only).

All international shipping is based on the weight of the products purchased.

Once the order is placed, please allow 1-2 days for handling. We use Australia Post, the following delivery estimations are based on their recent delivery performance and do not take into account any current disruptions that may cause delay.

Delivery times are as follows:

AUSTRALIA

• 2-3 days for SA.

• 4-6 days for ACT, NSW.

• 4-10 days for NT, TAS.

• 5-7 days for QLD, WA.

• 6-11 day for VIC.

• Please be aware that remote/rural areas may have longer delivery times then metro areas.

INTERNATIONAL

Coming soon. Please contact us if you are looking at ordering outside of Australia so they we may assist you.

If you are ordering outside of Australia please contact us at activ(ology@outlook.com.au so we may assist you to the best of our ability.

To learn about our Returns and Refund policy please click on this link.

Yes. Our products our 100% made in Australia. We produce our products in Adelaide, South Australia.

Yes you can. Our products are made naturally, ethically and sustainably. With personal experience dealing with extreme skin conditions we designed products that are gentle, breathable and work on protecting and healing the skin barrier.

We still recommend patch testing before use, to minimise potential outbreaks.

Please contact us at activology@outlook.com.au for any questions. We understand the difficulty and hesitance in trying new products on skin with any form of sensitivity.

The shelf life of products vary as they depend on the ingredients used and the environment and state the products are stored in.

Your products will contain a best before date on their packaging to ensure safe usage. Please store your products in a cool and dry location out of direct sunlight.

No. We have never tested our products or ingredients on animals and have never conducted or commissioned animal testing for any product.

We use certified sustainable (mass balance) Sodium Palm Kernelate and Sodium Palmate in our Soap Bars.

We support and use Roundtable on Sustainable Palm Oil (RSPO)-certified ingredients in our formulations. We are aware that switching to an alternate source would result in greater land being consumed.

We recognise the ethical, social and environmental issues associated with the production and consumption of Palm Oil and the significant impacts on biodiversity. Replacing palm oil with other types of vegetable oil may seem the best solution however, this would lead to further social, ethical and environmental implications.

Should you wish to learn more about Certified Sustainable Palm Oil please see the RSPO website.

Preservatives are a necessary and sensible part of all personal care formulations, crucial to the performance and longevity of our products.

The inclusion of preservatives is due to the many botanical ingredients which otherwise would not make it to your shelf in their safest, most useful state; however, doses of preservatives used are as small as possible. We also use other non-botanical ingredients to help keep products stable, blended, safe and effective. This allows us to eliminate the need for larger doses of preservatives, which can irritate sensitive skin types.

The presence of preservatives within our products is clearly labelled, forming part of the ingredient list.